General terms

Last updated: 12 February 2026

1. Controller

Trailguideswiss is operated by:
Maarten Hendriks
Trailguideswiss
Aareschluchtstrasse 87G
3860 Schattenhalb
Switzerland
Phone: +41 (0) 76 798 04 13
Email: maarten@trailguideswiss.ch
Website: www.trailguideswiss.ch

2. Personal Data Collected

• Name, address, phone number, email
• Booking details (date, activity, participants)
• Relevant medical information (if required for safety)
• Emergency contact details
• Website usage data (IP address, browser type)

3. Purpose of Processing

• Organization and execution of guided activities
• Communication regarding bookings
• Safety management
• Administration and invoicing
• Legal compliance

4. Legal Basis

Processing is based on contractual necessity, legal obligations, legitimate interests or consent.

5. Data Retention

Administrative data is retained according to Swiss legal requirements (10 years). Health data only as long as necessary for the activity.

6. Data Sharing

Personal data is not sold. Data may be shared if required with insurance providers, rescue services or administrative support.

7. Photos

Photos are only published with prior consent. Consent may be withdrawn at any time.

8. Cookies

The website may use cookies to improve functionality. You can disable cookies in your browser settings.

9. Your Rights

You have the right to access, correct or delete your data. Requests can be sent to maarten@trailguideswiss.ch.

10. General Terms and Conditions

All services are subject to the General Terms and Conditions of the Swiss Mountain Guides Association (SVB). These can be accessed here:
View SVB General Terms and Conditions